1. Introduction
Rover eSIM ("Rover," "we," "us," or "our") is a service operated by New River Ventures, providing global embedded SIM (eSIM) connectivity services. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our eSIM services, website, and mobile applications.
Our approach to privacy is based on collecting only the minimal data necessary to provide you with reliable eSIM connectivity, using that data only to improve our services, and never selling your data to third parties.
By using Rover's services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Account Information
- Name and email address
- Phone number (for eSIM service provision)
- Payment information (but not billing addresses)
- Account credentials and security information
2.2 eSIM Service Data
- Device information (IMEI, device model, operating system)
- eSIM identifiers (ICCID, MSISDN)
- Data usage and consumption patterns
- Network connection data and general roaming locations (country level only)
- eSIM profile activation and installation data
2.3 Technical Data
- IP addresses and basic browser information
- Basic website usage data (pages visited, errors encountered)
- Basic app performance data (crashes, errors)
- Support communications
2.4 Location Information
- Country and region for service provision only
- General network location data for connectivity (country-level only)
- We do NOT collect precise location data
3. How We Use Your Information
3.1 Service Provision
- Creating and delivering eSIM profiles
- Processing payments via QR bank transfer
- Providing network connectivity through our eSIM provider (KeepGo)
- Monitoring data usage and account management
3.2 Service Improvement
- Analyzing eSIM data consumption patterns to optimize service offerings
- Developing new features based on usage patterns
- Troubleshooting technical issues
3.3 Communications
- Sending essential service notifications and updates
- Providing customer support
- Legal and regulatory notifications when required
4. Information Sharing
4.1 eSIM Provider
We share necessary data with our eSIM provider (KeepGo) to enable connectivity services, including:
- eSIM identifiers for network authentication
- Usage data for billing and service provision
- General location data (country-level only) for network routing
4.2 No Third-Party Data Selling
We do not sell your personal data to third parties. We do not share your data for marketing, advertising, or promotional purposes with any third parties.
4.3 Legal Requirements
We may disclose information when required by law, including:
- Court orders and legal processes
- Regulatory compliance requirements
- National security or law enforcement requests
- Protection of rights, property, or safety
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction. We would notify you of any such change and ensure continued protection of your data.
5. Data Security
We implement security measures to protect your information:
- Encryption: Data encrypted in transit and at rest
- Access Controls: Limited access based on business need
- Security Monitoring: Regular monitoring for security threats
- Security Updates: Regular security assessments and updates
6. International Data Transfers
Due to the global nature of eSIM services, your data may be transferred internationally to ensure connectivity when traveling:
- Data shared only with our eSIM provider (KeepGo) for service provision
- Standard contractual clauses for international transfers
- Compliance with applicable data protection regulations
- Safeguards to ensure data protection during transfers
7. Data Retention
We retain your information for different periods based on:
- Active Accounts: Throughout your service relationship
- Transaction Records: 3 years for business accounting and dispute resolution
- eSIM Usage Data: 2 years for service improvement and technical support
- Support Communications: 1 year for service quality
- Inactive Accounts: Deleted after 12 months of inactivity
8. Your Privacy Rights
8.1 General Rights
- Access your personal information
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal limitations)
- Object to certain data processing activities
- Request data portability
8.2 Exercising Your Rights
To exercise your privacy rights, please contact us at support@rovertravelsim.com. We will respond to your request within 30 days.
8.3 Regional Rights
- EU Residents: Additional rights under GDPR
- California Residents: Rights under CCPA
- Philippines Residents: Rights under the Data Privacy Act of 2012
- Other Jurisdictions: Rights as provided by local laws
9. Cookies and Tracking
We use cookies only for essential functions:
- Essential Cookies: Required for website and service operation (authentication, security)
- Preference Cookies: Remember basic settings to improve your experience
We do NOT use:
- Analytics cookies for tracking user behavior
- Marketing or advertising cookies
- Third-party tracking technologies
You can manage cookies through your browser settings.
10. Children's Privacy
Rover eSIM services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. Third-Party Links
Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect:
- Changes in our services or business practices
- Legal or regulatory requirements
- Enhanced privacy protections
Material changes will be communicated through email notification to registered users.
13. Contact Information
For privacy-related questions or requests:
Mailing Address
New River Ventures
TENA Bldg. Purok Gumamela Batican
Infanta, Quezon, CALABARZON, 4336
Philippines
14. Compliance and Certifications
Rover eSIM complies with applicable privacy laws including:
- Philippines Data Privacy Act of 2012
- Telecommunications regulations in jurisdictions where we operate
- Industry security standards for telecommunications services